Overview
Emotional Intelligence (EI) is a critical leadership capability that enables leaders to understand and manage their own emotions while effectively recognizing and influencing the emotions of others. In today’s complex and fast-paced work environment, technical expertise alone is insufficient. Leaders must demonstrate empathy, self-awareness, adaptability, and strong interpersonal skills to inspire trust, build relationships, and guide teams successfully.
This module explores the key components of emotional intelligence and their direct impact on leadership effectiveness, team engagement, conflict management, and organizational culture.
Learning Objectives
By attending this seminar, participants will be able to:
- Define emotional intelligence and its core components.
- Explain the relationship between emotional intelligence and leadership effectiveness.
- Assess their own emotional intelligence strengths and development areas.
- Apply emotional regulation techniques in challenging situations.
- Demonstrate empathy and social awareness in team interactions.
- Develop a plan to strengthen emotional intelligence competencies.
Content Outline
The webinar will cover the following topics:
- Understanding Emotional Intelligence
- Definition and significance of emotional intelligence
- The five core components:
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social skills
- Differences between IQ and EQ
- The impact of emotional intelligence on leadership performance
- Self-Awareness in Leadership
- Recognizing personal emotions and triggers
- Understanding strengths and limitations
- Reflective practices for self-assessment
- The importance of feedback and openness
- Self-Regulation and Emotional Control
- Managing stress and pressure
- Responding rather than reacting
- Maintaining composure during conflict
- Demonstrating resilience and adaptability
- Empathy and Social Awareness
- Understanding others’ perspectives
- Recognizing team morale and emotional climate
- Building trust through authentic engagement
- Supporting diversity and inclusion
- Social Skills and Relationship Management
- Effective communication and active listening
- Conflict resolution and mediation
- Influencing and motivating others
- Coaching and mentoring team members
- Emotional Intelligence in Decision-Making
- Balancing logic and emotion
- Considering stakeholder impact
- Navigating difficult conversations
- Leading through change with sensitivity
- Developing Emotional Intelligence
- Practicing mindfulness and reflection
- Seeking 360-degree feedback
- Engaging in coaching and mentoring
- Setting measurable development goals
- Building habits for continuous growth
About the Presenter
Liezel Van Arkel
Liezel completed an undergraduate degree in law at the University of Pretoria in 1995, and an MBA through Edinburgh Business School (Cum Laude) in 2010. She founded and ran her own retail business for 11 years. After selling that business in 2011, Liezel started a new career with WorldsView Academy.
Initially leading the consulting division, she became a shareholder and served as CEO from 2016-2025. Now in a senior partner role, Liezel brings a broad and practical understanding of entrepreneurialism, intrepreneurialism, and contemporary business issues to her work.
Liezel’s passion for everything Organisation Development is evident in her work, and she believes her strongest talent lies in working with groups, especially team and leadership development. She has worked on many consulting and development projects in many different industries including financial institutions, hospitality, FMCG and Higher Education.
Areas of interest include Organisational Culture, the Enneagram, Business Acumen, Business Partnering, Management, Leadership and Team Development.
Who Should Attend?
The following persons will benefit from attending this webinar:
- HR practitioners
- Line managers and supervisors
- Consultants and facilitators
- Recent graduates entering the OD or HR field
- Individuals seeking to build change-leadership capability
Price
- R 450.00 - Online admission - Individual.
- Group Price 1 - From R337 per person (up to 5 users)
- Group Price 2 - From R260 per person (up to 10 users)
- Group Price 3 - From R224 per person (over 11 users)
Steps to Register for the Event:
- If you already have a profile, login and register for the webinar.
- If you don’t have a profile, create a free profile then login and register for the webinar.
- Click here to create a free profile (There is no charge to create a profile).
Additional Material
By attending this webinar you will be provided with:
- A summarised slide presentation.
- Reference documents and / or course material where available.
- You can ask questions during the webinar and you will also have access to the presenter after the webinar
Corporate Training Solutions
At the Academy for Organisational Change (AOC), we recognise the evolving needs of businesses in today's dynamic environment. We provide tailored corporate training solutions designed to empower your team with the latest in Organisational Development and Change. Whether you're looking for online sessions or structured virtual learning, our programs are crafted to ensure a comprehensive and engaging learning experience.
Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We bridge theory and practice with intentional design, equipping students with tools, frameworks, and competencies they can apply immediately in organisational settings.
Interested in a bespoke corporate training experience? Reach out to us at leonard@organisationalchange.co.za or call 010 880 3980. Together, let's design a training program that elevates your team's capabilities and aligns with your organisational goals.
Contact Us
Have any questions or need any assistance? Contact us today!
- Phone: 010 880 3980
- E-mail: registrar@organisationalchange.co.za