Overview
Organisational Excellence refers to the systematic use of principles, frameworks, and best practices to achieve sustainable superior performance. It goes beyond short-term success by embedding a culture of continuous improvement, innovation, customer focus, and operational efficiency across all levels of the organization.
In today’s dynamic and competitive environment, organisations must align strategy, people, processes, and performance measurement systems to remain relevant and resilient. Organisational Excellence integrates quality management philosophies, leadership effectiveness, stakeholder value creation, and performance optimization into a unified approach.
Learning Objectives
By attending this seminar, participants will be able to:
- Define organisational excellence and explain its importance in modern organisations.
- Identify key principles and frameworks that support excellence (e.g., quality management, continuous improvement, performance measurement).
- Analyze the relationship between leadership, culture, and organisational performance.
- Apply practical tools and techniques to improve organisational effectiveness.
- Design strategies for sustaining excellence and driving continuous improvement.
- Evaluate organisational performance using appropriate metrics and benchmarking methods.
Content Outline
The webinar will cover the following topics:
1. Foundations of Organisational Excellence
- Definition and evolution of organisational excellence
- Core principles:
- Customer focus
- Continuous improvement
- Leadership commitment
- Employee engagement
- Evidence-based decision-making
- Difference between efficiency, effectiveness, and excellence
2. Organisational Excellence Frameworks and Models
- Total Quality Management (TQM)
- EFQM Excellence Model
- Baldrige Performance Excellence Framework
- Lean Management
- Six Sigma
- ISO standards and quality systems
- Comparing major excellence frameworks
3. Leadership and Culture in Excellence
- Role of visionary and transformational leadership
- Building a culture of accountability and innovation
- Aligning mission, vision, and values with operations
- Change management and employee buy-in
- Ethical governance and corporate responsibility
4. Strategy and Performance Management
- Strategic planning and goal alignment
- Balanced Scorecard approach
- Key Performance Indicators (KPIs)
- Benchmarking and best practices
- Risk management and resilience planning
5. Operational Excellence in Practice
- Process mapping and process optimization
- Continuous improvement cycles (PDCA)
- Waste reduction and efficiency improvement
- Data-driven decision-making
- Digital transformation and automation
6. Sustaining Organisational Excellence
- Learning organisations and knowledge management
- Innovation management
- Stakeholder engagement
- Talent development and succession planning
- Monitoring, evaluation, and feedback systems
About the Presenter
Craig Yeatman
Who Should Attend?
The following persons will benefit from attending this webinar:
- HR practitioners
- Line managers and supervisors
- Consultants and facilitators
- Recent graduates entering the OD or HR field
- Individuals seeking to build change-leadership capability
Price
- R 450.00 - Online admission - Individual.
- Group Price 1 - From R337 per person (up to 5 users)
- Group Price 2 - From R260 per person (up to 10 users)
- Group Price 3 - From R224 per person (over 11 users)
Steps to Register for the Event:
- If you already have a profile, login and register for the webinar.
- If you don’t have a profile, create a free profile then login and register for the webinar.
- Click here to create a free profile (There is no charge to create a profile).
Additional Material
By attending this webinar you will be provided with:
- A summarised slide presentation.
- Reference documents and / or course material where available.
- You can ask questions during the webinar and you will also have access to the presenter after the webinar
Corporate Training Solutions
At the Academy for Organisational Change (AOC), we recognise the evolving needs of businesses in today's dynamic environment. We provide tailored corporate training solutions designed to empower your team with the latest in Organisational Development and Change. Whether you're looking for online sessions or structured virtual learning, our programs are crafted to ensure a comprehensive and engaging learning experience.
Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We bridge theory and practice with intentional design, equipping students with tools, frameworks, and competencies they can apply immediately in organisational settings.
Interested in a bespoke corporate training experience? Reach out to us at leonard@organisationalchange.co.za or call 010 880 3980. Together, let's design a training program that elevates your team's capabilities and aligns with your organisational goals.
Contact Us
Have any questions or need any assistance? Contact us today!
- Phone: 010 880 3980
- E-mail: registrar@organisationalchange.co.za