Overview
Digital transformation is not just about adopting new technologies — it is about reshaping how organizations create value, deliver services, and empower people. While emerging technologies such as artificial intelligence, automation, cloud computing, and data analytics are important enablers, true transformation succeeds only when people are placed at the centre of change.
A people-centred approach to digital transformation focuses on employee experience, customer needs, organizational culture, leadership alignment, and continuous learning. It ensures that technology enhances human capability rather than replacing it, fostering collaboration, innovation, adaptability, and sustainable growth.
When organizations prioritize people, they build trust, reduce resistance to change, improve digital adoption, and unlock higher performance. Digital tools then become instruments that support creativity, inclusion, productivity, and meaningful engagement.
Learning Objectives
By attending this seminar, participants will be able to:
- Define digital transformation and explain why a people-centred approach is critical for success.
- Identify key drivers of digital transformation, including culture, leadership, customer experience, and workforce capability.
- Analyze common barriers to digital adoption and propose strategies to overcome resistance to change.
- Apply human-centred design principles to digital initiatives.
- Develop strategies that align technology implementation with employee engagement and organizational goals.
- Evaluate the impact of digital transformation on performance, innovation, and customer satisfaction.
Content Outline
The webinar will cover the following topics:
1. Introduction to Digital Transformation
- Definition and evolution
- Difference between digitization, digitalization, and transformation
- Why transformation initiatives fail
2. The Human Side of Transformation
- Organizational culture and mindset
- Employee experience and digital adoption
- Change management principles
- Leadership and digital vision
3. Customer-Centric Digital Innovation
- Understanding customer journeys
- Personalization through data
- Co-creation and feedback loops
4. Building Digital Capabilities
- Digital literacy and upskilling
- Agile ways of working
- Collaboration across teams
- Continuous learning culture
5. Human-Centred Design in Practice
- Empathy mapping
- Design thinking frameworks
- Inclusive technology design
- Accessibility and ethics in digital systems
6. Managing Resistance and Driving Engagement
- Communication strategies
- Psychological safety
- Incentives and recognition
- Measuring adoption and impact
7. Measuring Success
- KPIs for digital transformation
- Employee engagement metrics
- Customer satisfaction and loyalty indicators
- Innovation and operational efficiency metrics
About the Presenter
Craig Yeatman
Who Should Attend?
The following persons will benefit from attending this webinar:
- HR practitioners
- Line managers and supervisors
- Consultants and facilitators
- Recent graduates entering the OD or HR field
- Individuals seeking to build change-leadership capability
Price
- R 450.00 - Online admission - Individual.
- Group Price 1 - From R337 per person (up to 5 users)
- Group Price 2 - From R260 per person (up to 10 users)
- Group Price 3 - From R224 per person (over 11 users)
Steps to Register for the Event:
- If you already have a profile, login and register for the webinar.
- If you don’t have a profile, create a free profile then login and register for the webinar.
- Click here to create a free profile (There is no charge to create a profile).
Additional Material
By attending this webinar you will be provided with:
- A summarised slide presentation.
- Reference documents and / or course material where available.
- You can ask questions during the webinar and you will also have access to the presenter after the webinar
Corporate Training Solutions
At the Academy for Organisational Change (AOC), we recognise the evolving needs of businesses in today's dynamic environment. We provide tailored corporate training solutions designed to empower your team with the latest in Organisational Development and Change. Whether you're looking for online sessions or structured virtual learning, our programs are crafted to ensure a comprehensive and engaging learning experience.
Drawing inspiration from modern training methodologies, our corporate solutions are interactive, adaptable, and focused on real-world applications. We bridge theory and practice with intentional design, equipping students with tools, frameworks, and competencies they can apply immediately in organisational settings.
Interested in a bespoke corporate training experience? Reach out to us at leonard@organisationalchange.co.za or call 010 880 3980. Together, let's design a training program that elevates your team's capabilities and aligns with your organisational goals.
Contact Us
Have any questions or need any assistance? Contact us today!
- Phone: 010 880 3980
- E-mail: registrar@organisationalchange.co.za