Short Course: Workplace Conflict Resolution Strategies

Programme Overview

Are you ready to transform the way you handle workplace conflicts and create a harmonious, productive environment? This course is designed to equip you with the essential skills and strategies to effectively navigate and resolve conflicts.

Through a blend of theoretical knowledge and practical application, you'll gain a deep understanding of the dynamics of workplace conflicts and learn proven techniques for managing them constructively. From identifying the root causes of conflicts to implementing resolution strategies and fostering a positive work culture, this course will empower you to become a confident and skilled conflict manager.

Whether you're a leader, manager, or team member, this course will provide you with the tools and insights needed to build stronger relationships, enhance collaboration, and drive organizational success.

Important Notice: This course is a non-credit bearing short learning programme.

Learning Objectives

By completing this course, you will:

• Understand the root causes of workplace conflicts and learn to identify early warning signs of conflicts before they escalate.
• Explore a range of conflict resolution techniques, including negotiation, mediation, and problem-solving.
• Discover strategies for de-escalating conflicts and maintaining open lines of communication.
• Learn how organizations can proactively address and manage conflicts through policies, procedures, and a supportive work culture.
• Explore conflict prevention methods, including effective communication, feedback mechanisms, and conflict resolution training.
• Identify the qualities and characteristics of effective conflict managers and develop self-awareness and emotional intelligence to handle conflicts with composure and empathy.
• Acquire leadership skills to guide teams through conflict resolution processes.

Curriculum

Modules:

• Module 1: Main Sources of Conflict
• Module 2: Appropriate Techniques in Conflict Management
• Module 3: Organisational Strategies to Manage Conflict
• Module 4: Attributes of an Effective Conflict Manager

Module 1: Main Sources of Conflict

Learning Outcomes:

• Define conflict
• List categories of conflict with possible sources of conflict
• Understand how to deal with conflict
• Manage unfair discrimination and discriminatory practices
• Use disagreements and conflict as opportunities for learning
• Discuss the positive and negative characteristics of conflict
• Use transactional analysis to describe interpersonal conflict

Module 2: Appropriate Techniques in Conflict Management

Learning Outcomes:

• Explain business conflict modes
• List the steps to manage conflict
• Explain the route of conflict toward resolution
• Understand how to deal with conflict

Module 3: Organisational Strategies to Manage Conflict

Learning Outcomes:

• Strategies to resolve conflict
• Organisational conflict resolution policies; procedures and action plans

Module 4: Attributes of an Effective Conflict Manager

Learning Outcomes:

• List the personal attributes
• List the skills required
• Understand the unconscious internal processes that drives human behaviour
• Understand the five steps to build professional relationships after conflict has been resolved

Lecturer

Annelien Feldtmann CA(SA), Neuro-Coach

Annelien is a Neuro-Coach and Chartered Accountant (SA) with 21 years of experience in the public and private sector. She is deeply passionate about people development and has been actively involved in various roles to assist individuals to become the professionals they dream to be.

Her roles include the following:

• She is a qualified Executive, Business and Career Neuro-Coach (clients in the USA; UK and South-Africa) and have also provided mentorship to dynamic females in the public sector in the USA as well as Jamaica.
• She is the chairperson of the Assessment Committee (which is responsible for the final qualification examination) of the South African Institute of Taxation (SAIT) and also a SAIT assessor (reviewing the compliance with the learnership requirements and logbook compliance);
• She was a SAICA Reviewer ; SAICA Training Officer and is a registered assessor with in-depth knowledge of the SAICA Competency Framework and learnership requirements. She was a committee member of TRECO and AMS (now TPSC);
• She was the Senior Manager – Trainee Auditor Scheme who managed the three auditing and accounting learnerships (SAICA; SAIGA and ACCA) within the Auditor-General of South Africa (AGSA) and has in-depth knowledge of the practical challenges, roles and responsibilities of employers and trainees;
• She has been involved in distance learning institutions and even compiled the curriculum transformation competency framework for the College of Accounting Sciences at the University of South-Africa (UNISA); and
• She managed a UK based professional development company as well as a South-African based study support organisation.

Admissions & Key Facts

• Duration: 4 Weeks (Distance/Online).
• Entry Requirements: There are no prerequisites to attend this course.
• 2026 Programme Fee: R2 700

Ready to Lead the Change?

• Phone: 010 880 3980
• registrar@organisationalchange.co.za

Provisionally registered with the DHET as a private higher education institution (Certificate No. 2021/HE07/004)27.

Important Notice: This course is a non-credit bearing short learning programme.