Short Course: Navigating Diversity and Conflict in the Workplace

Programme Overview

Navigate the complexities of diversity and master the art of conflict resolution with our comprehensive course. In today's dynamic work environments, the ability to effectively manage diverse teams and resolve conflicts is a critical skill for success. This course is designed to equip you with the knowledge, strategies, and practical tools to embrace diversity, foster inclusive work environments, and skillfully manage conflicts that may arise.

Through a blend of theoretical learning and hands-on application, you'll gain a deep understanding of the value of diversity, the root causes of conflicts, and the proven techniques for conflict resolution. From exploring different conflict management models and negotiation strategies to understanding the attributes of an effective conflict manager, this course will empower you to create harmonious and productive work environments.

Whether you're a manager, team leader, or individual contributor, this course will provide you with the insights and skills to navigate diversity, manage conflicts, and drive positive outcomes in your organization.

Important Notice: This course is a non-credit bearing short learning programme.

Learning Objectives

By completing this course, you will:

• Learn how to foster a culture of diversity and equity while capitalizing on the unique strengths diverse teams bring.
• Understand the root causes of conflicts and gain insights on how to identify, analyze, and categorize various workplace conflicts.
• Explore different conflict resolution models, including avoidance, accommodation, collaboration, competition, and compromise, to choose the most suitable approach for specific situations.
• Learn negotiation techniques, strategies, and tactics to navigate challenging workplace situations.

Curriculum

Modules:

• Module 1: Manage a Diverse Work Force to Add Value
• Module 2: Interpret and Manage Conflicts within the Workplace
• Module 3: Conduct Negotiations to Deal with Conflict Situations

Module 1: Manage a Diverse Workforce to Add Value

Learning Outcomes:

• Understand diversity in the workplace
• Understand the reality of diversity and its value
• Manage diver team members

Module 2: Interpret and Manage Conflicts within the Workplace

Learning Outcomes:

• Describe the main sources of conflict
• Explain appropriate techniques in conflict management
• Describe organisational strategies to manage conflict
• Explain the attributes of an effective conflict manager

Module 3: Conduct Negotiations to Deal with Conflict Situations

Learning Outcomes:

• Define and list key negotiation skills and the negotiation stages
• Prepare for negotiations
• Engage in negotiations
• Finalise negotiations and evaluate the negotiation process

Lecturer

Annelien Feldtmann CA(SA), Neuro-Coach

Annelien is a Neuro-Coach and Chartered Accountant (SA) with 21 years of experience in the public and private sector. She is deeply passionate about people development and has been actively involved in various roles to assist individuals to become the professionals they dream to be.

Her roles include the following:

• She is a qualified Executive, Business and Career Neuro-Coach (clients in the USA; UK and South-Africa) and have also provided mentorship to dynamic females in the public sector in the USA as well as Jamaica.
• She is the chairperson of the Assessment Committee (which is responsible for the final qualification examination) of the South African Institute of Taxation (SAIT) and also a SAIT assessor (reviewing the compliance with the learnership requirements and logbook compliance);
• She was a SAICA Reviewer ; SAICA Training Officer and is a registered assessor with in-depth knowledge of the SAICA Competency Framework and learnership requirements. She was a committee member of TRECO and AMS (now TPSC);
• She was the Senior Manager – Trainee Auditor Scheme who managed the three auditing and accounting learnerships (SAICA; SAIGA and ACCA) within the Auditor-General of South Africa (AGSA) and has in-depth knowledge of the practical challenges, roles and responsibilities of employers and trainees;
• She has been involved in distance learning institutions and even compiled the curriculum transformation competency framework for the College of Accounting Sciences at the University of South-Africa (UNISA); and
• She managed a UK based professional development company as well as a South-African based study support organisation.

Admissions & Key Facts

• Duration: 8 Weeks (Distance/Online).
• Entry Requirements: There are no prerequisites to attend this course.
• 2026 Programme Fee: R3 450

Ready to Lead the Change?

• Phone: 010 880 3980
• registrar@organisationalchange.co.za

Provisionally registered with the DHET as a private higher education institution (Certificate No. 2021/HE07/004)27.

Important Notice: This course is a non-credit bearing short learning programme.