Short Course: Leading a Diverse Team - Strategies and Skills 

Programme Overview

In today's globalized and interconnected world, the ability to lead diverse teams effectively is a critical skill for success. Our course is designed to empower you with the knowledge, tools, and strategies to navigate the complexities of managing diverse teams and fostering an inclusive work environment.

Through a combination of theoretical learning and practical application, you'll gain a deep understanding of the value of diversity, the challenges and opportunities it presents, and the strategies to harness its potential. From understanding unconscious bias and effective communication techniques to creating an inclusive team culture and leveraging diversity for innovation, this course will equip you with the skills to lead diverse teams with confidence and effectiveness.

Whether you're a seasoned leader or just starting your leadership journey, this course will provide you with the insights and tools to build and lead high-performing diverse teams that drive organizational success.

Important Notice: This course is a non-credit bearing short learning programme.

Learning Objectives

By completing this course, you will:

• Understand the value of diversity and inclusion in modern workplaces and learn how to foster a culture of diversity and equity while capitalizing on the unique strengths diverse teams bring.
• Understand the root causes of conflicts and delve into the psychology of conflict, and learn how to identify, analyze, and categorize various workplace conflicts.
• Explore different conflict resolution models, including avoidance, accommodation, collaboration, competition, and compromise, to choose the most suitable approach for specific situations.

Curriculum

Modules:

• Module 1: Understand Diversity in the Workplace
• Module 2: Understand the Reality of Diversity and its Value
• Module 3: Manage Diverse Team Members

Module 1: Understand Diversity in the Workplace

Learning Outcomes:

• Define diversity
• Explore diversity as a potential source of discrimination
• Explain the implications of diversity in the workplace
• Deal with diversity issues

Module 2: Understand the Reality of Diversity and its Value

Learning Outcomes:

• Explain the benefits of diversity
• Diversity case studies provides ways of utlising diversity
• Meet the diverse needs and goals of team members
• Meet the diver needs of clients and communities

Module 3: Manage Diverse Team Members

Learning Outcomes:

• Techniques to manage diversity
• Identify and manage diverse beliefs, values, interests and attitudes

Lecturer

Annelien Feldtmann CA(SA), Neuro-Coach

Annelien is a Neuro-Coach and Chartered Accountant (SA) with 21 years of experience in the public and private sector. She is deeply passionate about people development and has been actively involved in various roles to assist individuals to become the professionals they dream to be.

Her roles include the following:

• She is a qualified Executive, Business and Career Neuro-Coach (clients in the USA; UK and South-Africa) and have also provided mentorship to dynamic females in the public sector in the USA as well as Jamaica.
• She is the chairperson of the Assessment Committee (which is responsible for the final qualification examination) of the South African Institute of Taxation (SAIT) and also a SAIT assessor (reviewing the compliance with the learnership requirements and logbook compliance);
• She was a SAICA Reviewer ; SAICA Training Officer and is a registered assessor with in-depth knowledge of the SAICA Competency Framework and learnership requirements. She was a committee member of TRECO and AMS (now TPSC);
• She was the Senior Manager – Trainee Auditor Scheme who managed the three auditing and accounting learnerships (SAICA; SAIGA and ACCA) within the Auditor-General of South Africa (AGSA) and has in-depth knowledge of the practical challenges, roles and responsibilities of employers and trainees;
• She has been involved in distance learning institutions and even compiled the curriculum transformation competency framework for the College of Accounting Sciences at the University of South-Africa (UNISA); and
• She managed a UK based professional development company as well as a South-African based study support organisation.

Admissions & Key Facts

• Duration: 4 Weeks (Distance/Online).
• Entry Requirements: There are no prerequisites to attend this course.
• 2026 Programme Fee: R2 700

Ready to Lead the Change?

• Phone: 010 880 3980
• registrar@organisationalchange.co.za

Provisionally registered with the DHET as a private higher education institution (Certificate No. 2021/HE07/004)27.

Important Notice: This course is a non-credit bearing short learning programme.